The Challenge of
Distrust
Every healthy relationship is built on trust. Distrust leads to self-protective behaviors that undermine individual, team, and organizational performance.
Why is it important?
Trust is fundamental to every successful relationship, yet all too often it is left to develop (or not) unconsciously. And all too often we unconsciously foster distrust.
Whether it is the trust of team members, trust of leaders, trust of colleagues across the organization, trust of vendors, trust of business partners, trust of shareholders, or trust of customers or clients, the path to building and sustaining trust is the same. In her book, Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results, Judith E. Glaser introduces a neuroscience-based model of trust. The acronym is TRUST.
Transparency: It’s inevitable. People have expectations of one another but all too often those expectations are only made explicit when they are not met. Be transparent about your expectations of others, including “and this is what I need from you.”
Relationship: Everyone is unique. We all see and experience things differently. Get to know the person, not just the skills they bring to the role they hold. Learn how to see things through their eyes. What is their experience of your leadership, or teamwork, or product, or service?
Understanding: Be curious. Ask questions. Listen. Listen for what is being said. Listen for the context in which it is being said. Listen for what is unspoken. As author Oscar Trimboli says, “Each of these levels of listening allows us to more fully hear the meaning and understand the other.”
Shared Success: If you’ve spent any time in an organization, you know that people develop the skill of wordsmithing in a way that allows agreement on the words after which everyone goes off in their own direction. Shared success requires the difficult conversations that ensure everyone goes off in the same direction.
Truth-Telling: Some people find it difficult to tell the tough truths. Some tell them with such empathy that the seriousness of the message is lost; others tell them with such harshness that commitment is destroyed. Telling the tough truths must be done with both caring and candor.
To find out more about how you can meet the challenge of distrust, contact Quantuvos at Challenges@Quantuvos.com.
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